"I was very against having my mom and dad come to a nursing home, and fought them tooth and nail. But they insisted they wanted to be together and I had to let them. I have to say you [Tacoma Rehab] have proved me wrong. My parents get such good care and they are so happy. I cannot thank you enough. I know they are in the best place!"

"I like working in a place where I am treated with respect, I know I can trust my supervisors to support me and my opinion is appreciated." -LPN who was recruited by another facility, letting them know why she was not interested.

"I am really impressed. There is so much activity, people aren't lined up in the hallway with nothing to do. Everyone seems happy and has a purpose for their day." -admission tour by a sister who later admitted.

"Everyone is so friendly. I have never worked in a place where every single person smiled at me when they talked to me." -comment from new Environmental Services Supervisor.

"Yup! She makes beds, moves beds, finds linen, answers call lights, she does everything." -C.N.A. response to a family member watching the administrator help prepare for an admission.

"It's nice that they [management] listens to us. We get a say in how things work." -resident commenting on the team.

"Wow! It’s nice to wake up in the morning, and want to come to work! Amazing!" -comment from a social worker.